OneClickMX - NEVER BUY FROM HERE! Even if it's the cheapest price, it's not worth it!

Mountain View, California 0 comments
Not resolved

I ordered a table on August 12. It showed up as available on their website. The site also showed that they accept PayPal and Google Checkout, when in fact they don't.

It shipped almost two weeks later (!) on August 25 (much longer than the purchase order claimed).

It arrived on August 30, and I emailed them same day that the table came cracked.

They emailed me the next day asking for pictures of the box, and I replied that I threw it right away as I didn't have space for it.

They then ignored me and I had to email them on September 7 to remind them. They then said they'll ship a replacement.

I didn't hear anything for weeks. I emailed them on Sept 23 for an update.

On Sept 26 they finally reply and said that they can offer me a discount or a replacement! They had already claimed a few weeks earlier that they'll send me a replacement. I replied and told that as I initially said, I want a replacement. Then you said you will send me one.

I haven't heard from them until Oct 6. I emailed them then and the next day I got an email that it will ship soon.

I called to complain, and Jeff hung up on me twice.

Review about: Modern Tablecloth Illusion Table.

OneClickMX - Lousy Customer Service, Costing Time and Money

Surrey, British Columbia 0 comments
Not resolved

I ordered a product that clearly indicated that it was IN STOCK. After purchasing, I was informed that it was back ordered. I said to the 'customer service' rep that if I couldn't receive it before Christmas then I wanted to cancel my order.

Two days ago I received an email that my order had been shipped! After a complete lack of response to an email AND a voice mail, the company finally responded when I filled out the 'contact us' form on their website. They have told me that if I want to return this order they will charge me shipping costs (on an 85lb item!) plus a 25% restocking fee (~$60).

I clearly understood that this order was cancelled. Customer service has been of no help; all they did was email me a link to the 'returns' page on their website.

Perhaps this company is great to deal with when a simple transaction goes through, but as soon as you actually need customer service, any real help goes out the window. Purchase at your own risk.

Review about: Kidkraft Metropolis Train Table.

DO NOT PURCHASE FROM OneClickMX.com

Richmond, Virginia 9 comments
Not resolved

This is the kind of customer service they provide and how they talk to consumers! This is the emails I got from a representative of this company. When I spoke to someone wanting to talk to Management, I got the same rudeness.

From: Sales [mailto:sales@oneclickmx.com] Sent: Wednesday, June 23, 2010 3:32 PMTo: PriceSubject: RE: Order # OCMX 13066 CC Problems

Please do! I will tell the managers to keep an eye out for it.

Jeff WhiteOneClickMX.com

________________________________________From: Sent: Wednesday, June 23, 2010 2:28 PMTo: "sales@oneclickmx.com" Subject: RE: Order # OCMX 13066 CC ProblemsMr. White,Very professional email you sent me, I will be sure to forward your response to your management team so they know what kind of people they have performing customer service.Regards.PriceManaging Partner

From: Sales [mailto:sales@oneclickmx.com] Sent: Wednesday, June 23, 2010 3:25 PMTo:PriceSubject: RE: Order # OCMX 13066 CC Problems

We cancelled the order! Try an enter your info correctly next time to avoid these kind of issues. It's not rocket science

Jeff WhiteOneClickMX.com

Review about: Portable Ac Unit.

Comments

Anonymous
#362482

Amazing company!I have ordered from oneclickmx.com multiple times and I must say smooth sailing.

No issues whatsoever.

Cheap prices, very fast shipping and they double box everything.Great guys to deal with.

Anonymous
to Jimmy Dean Portland, Oregon, United States #783151

You're totally lying.

Anonymous
#247911

As Bob and Jeff most recently pointed out, these guys are crooks.They shipped a bookshelf in a flimsy box that resulted in damage.

When I asked to return it, they demanded I pay the cost to ship it to me and to return it. Then, when I agreed to this, they refused to pick up the item and demanded that I throw it away myself or else pay their 25% restocking fee!

Never, ever use these guys.They cannot be trusted at all.

Anonymous
#214524

I ordered an entertainment center from them that could not be assembled per the instructions.They told me to work it out with the manufacturer.

They put me in the middle.

Read their return policy ahead of time.The policy is written very tricky - making it impossible to return a product that is defective.

Anonymous
Comer, Georgia, United States #193354

They shipped defective product. They wanted me to pay shipping and restocking fee for return of defective product. Beware.

Anonymous
#168582

The OP probably should be happy that she got any response.I've left numerous VMs and emails and still haven't received my replacement product after the first one arrived damaged, being the wrong model, and being OVERCHARGED for it.

It's been two weeks now and sadly I will be going the CC dispute route very shortly.

Maybe OneClickMX USED to have good service.Not with my experience thus far.

Anonymous
#159034

The customer was embarrased her credit card had declined and when our company contacted her for a new credit card number she was very rude to our staff. We told her we would not supply her with the product and we cancelled her order. Our 5 star ratings speak for themselves we just happened to get a bad apple that took the time to make up a fake email because she was upset and embarrased her card declined and we cancelled her order due to how unprofessional she spoke to my sales team.

Anonymous
to Tony Richards Portland, Oregon, United States #783152

The only reason that NYLAExpress.com has a high rating anywhere is because you flood the sites with positive reviews. It's obvious they are all written by the same person.

It's crooks like you that make Internet shopping a pain. Creep.

Lisa Price
#157015

:( Claim to be a 5 star company!BEWARE!

The emails show you the lack of professionalism and tact in those they chose to represent them.The people you choose to represent you as a company says a LOT about who you really are!

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